Our Guarantee

At Omniwear, we genuinely care about the quality of our work and the satisfaction of every customer. Every item we produce is made-to-order with intention, using carefully chosen suppliers and industry-leading printing and embroidery equipment. We’ve spent countless hours researching, testing, and refining our processes so that you receive a product we’re proud to stand behind.

If something isn’t right with your order, we want to know. While we’re confident in what we deliver, we understand that issues can happen. If you’re not satisfied with your purchase, simply contact us at info@omniwear.com.au within 7 days of receiving your order, and we’ll work with you to resolve the issue — whether that’s a refund, replacement, or store credit — provided it meets the eligibility criteria below.

What We Can’t Cover

As each item is made to order and often customised, we ask that you carefully check all details before placing your order. While we’re committed to doing the right thing, there are certain circumstances that fall outside of our responsibility:

• Spelling, punctuation, or grammatical errors provided by the customer

• Low-resolution or poor-quality artwork supplied by the customer

• Design errors made during the customer’s creation process

• Incorrect product selections (e.g. size, color, style) made during ordering

• Change of mind after confirming artwork or approving a quote

We strongly encourage reviewing all design elements and order details carefully before submitting your purchase.

If you’re ever unsure or need help during the ordering process, we’re always here to assist — just reach out before finalising your order.